Introduction
Welcome to Sparkbeads, your premier destination for high-quality men's and women's accessories, proudly managed by Vividstream Solutions. We are committed to providing a smooth and reliable shipping experience for all our valued customers. This Shipping & Delivery Policy details the processes we follow when dispatching and delivering products purchased from our platform.
Throughout this policy, "you," "customer," and "buyer" refer to individuals who place orders, while "we," "us," and "our" represent Sparkbeads and our dedicated team. By making a purchase, you acknowledge and agree to the terms outlined in this policy. We encourage you to read this carefully to ensure a seamless and stress-free shopping experience.
Shipping Availability
We currently provide shipping services across India, ensuring nationwide accessibility. At this time, we do not support international shipping, but we are continually working to expand our reach in the future.
Order Processing Timeline
After your order is successfully placed, our team initiates the processing phase within 1 to 2 business days, excluding weekends and public holidays. Once processing is complete, you will receive an email confirmation with essential shipment details, including tracking information to monitor your order’s journey.
Estimated Delivery Timeframe
We aim to deliver your order within a standard timeframe of 3 to 8 business days, ensuring that your premium men's and women's accessories reach you promptly and in excellent condition. Delivery times may vary slightly based on location and external factors such as logistics or weather conditions.
Unsuccessful Delivery Attempts
If our courier partner is unable to complete the delivery due to factors such as an incorrect address, recipient unavailability, or package refusal:
If you wish to have your order re-shipped, additional shipping charges may apply, and you will need to provide updated delivery details.
Handling Damaged or Missing Shipments
If you receive a damaged package, please inform our customer support team within 48 hours of receiving your order. To facilitate a quick resolution, we may require photographic evidence of the damage.
For lost shipments, we will coordinate with our logistics partners to investigate. Once the issue is confirmed, we will either process a replacement order or issue a refund, depending on product availability at that time.
Special Shipping Conditions
Certain items, such as oversized or fragile products, may be subject to unique shipping conditions or restrictions. Any applicable requirements will be clearly mentioned in the product description to keep you informed before making a purchase.
Need Assistance?
For any queries regarding shipping, delivery, or tracking, please contact our customer support team at vividstreamsolutions@gmail.com . We are always here to assist you and ensure a smooth and satisfying shopping experience.
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