RETURNS AND REFUNDS POLICY  

Introduction    
 

Welcome to Sparkbeads Returns & Refund Policy. As a leading provider of premium men's and women's accessories, proudly operated by Vividstream Solutions, we are committed to delivering a seamless shopping experience. Our priority is to not only meet but exceed your expectations with every order. This policy outlines the steps and conditions for returns, exchanges, and refunds for purchases made through our website.    
 

Throughout this document, "you," "customer," and "buyer" refer to individuals placing orders on our platform, while "we," "us," and "our" represent Sparkbeads and our dedicated team. By shopping with us, you acknowledge and agree to the terms specified in this Returns & Refund Policy. Please take the time to review this information to ensure a smooth and stress-free experience.    
 

Policy Agreement    
 

By making a purchase through our website, you confirm your acceptance of the terms outlined in this Returns & Refund Policy and agree to comply with the conditions specified.    
 

Returns & Refund Procedure    
 

To be eligible for a return and refund, the following requirements must be met:    
 

• Original Packaging: Products must be returned in their original, sealed packaging.  
• Tags & Labels: All tags, labels, and any included documentation must remain intact.  
• Product Condition: The accessories must be unused, undamaged, and free from any alterations.  
• Processing Timeline: Refunds are typically processed within 5-7 business days after the returned item has been inspected and approved.    
   

Refund Eligibility    
 

To initiate a return request, please contact our customer service team and provide the following details:    
 

• Your order number for reference.  
• A clear reason for the return request.  
• Supporting images or documentation, if necessary.  
• Your contact details to facilitate further communication.  

For a refund to be processed, the item must be unused, in its original packaging, and include all original tags. Once the return is verified and approved, the refund will be credited back to the original payment method within 5-7 business days.    
 

Partial Refunds    
 

In certain cases, partial refunds may be granted under the following conditions:    
 

• If the returned item has minor signs of wear, slight damage, or missing components, a refund may be issued based on an evaluation.  
• Return shipping expenses are the responsibility of the customer. Shipping fees are non-refundable unless the return is due to an error on our part.    
   

Non-Refundable Items    
 

Certain products are ineligible for refunds, including but not limited to:    
 

• Customized Products: Personalized or custom-made accessories cannot be returned unless they are defective or were sent in error.  
• Hygiene-Sensitive Items: Personal care items, grooming accessories, or any products that come in direct contact with the skin (e.g., earrings) are non-returnable once opened or used, in compliance with hygiene regulations.  
• Packaging & Condition: Returned accessories must be in their original packaging with all tags intact for the return to be accepted.  
• Visible Damage & Alterations: Items displaying clear signs of use, noticeable damage, or modifications beyond standard handling will not qualify for a return.    
   

Contact Us    
 

We understand that online shopping can sometimes be challenging, and we are here to assist you every step of the way. If you have any questions or need further clarification regarding our Returns & Refund Policy, please do not hesitate to reach out to our support team at vividstreamsolutions@gmail.com. Our team is always happy to help and ensure that your shopping experience remains convenient and worry-free.